We are beginning maintenance today for our Liberty Lake, Washington POP that involves the migration of customer VMs to different hardware nodes. This is to empty out nodes one by one so that we may reinstall them and prep them for a new control panel software, as well as update the host node OS and kernel, tasks that would not be possible in a ... Ler Mais »
Crypto payments were previously processed through "IncogPay", our self-hosted BTCPayServer installation. While we still use BTCPayServer for the in-house processing of crypto payments, we're now doing so via a new domain and with a new invoice button. Nothing has actually really changed, other than how the button appears on the invoice and the ... Ler Mais »
We're aware of an issue in our US-West (Liberty Lake, Washington) location and are reviewing things now.
EDIT: Resolved.
Because of an issue with WHMCS, the software we and many others use in the hosting industry, it seems a large number of customers have not received invoice notices. What we have observed is that the system generates the invoice automatically, as it should, but fails to complete the next step in automation which is to dispatch the invoice as an ... Ler Mais »
