News
(Resolved) Crypto payment issues
Customers are reporting issues with paying via crypto. This is due to an issue with the API that connects to 3rd party exchanges to collect current market rates. We are reviewing this and working on a fix. Fixed. Issue appears to be Quad9 is rate-limiting or blocking DNS queries from our network. We use Quad9 DNS resolvers by default on all VM ... Read More
Domain Name DNS Cluster Maintenance
Be advised that we are now performing maintenance and upgrades to our Domain Name DNS cluster. This update impacts only the default nameservers used on domain name purchases and the records maintained from the control panel integrated into https://portal.incognet.io We do not plan or anticipate any downtime. We are, however, temporarily locking ... Read More
Be advised that over the next 24 hours we will be performing maintenance impacting the following IncogVPN POPs: Las Vegas, Nevada Miami, Florida New York, New York Bern, Switzerland The scope of this maintenance is to update the core network configuration in each of these 4 POPs to accommodate future growth and to prep these 4 POPs to be ... Read More
