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Announcements

Liberty Lake, Washington, USA maintenance

  • 3rd March 2025
We are beginning maintenance today for our Liberty Lake, Washington POP that involves the migration of customer VMs to different hardware nodes. This is to empty out nodes one by one so that we may reinstall them and prep them for a new control panel software, as well as update the host node OS and kernel, tasks that would not be possible in a ...
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Update to crypto gateway

  • 23rd February 2025
Crypto payments were previously processed through "IncogPay", our self-hosted BTCPayServer installation. While we still use BTCPayServer for the in-house processing of crypto payments, we're now doing so via a new domain and with a new invoice button. Nothing has actually really changed, other than how the button appears on the invoice and the ...
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US WEST (Liberty Lake, Washington) - Network Issue

  • 30th September 2023

We're aware of an issue in our US-West (Liberty Lake, Washington) location and are reviewing things now.

 

EDIT: Resolved.

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Invoicing issues

  • 25th August 2023
Because of an issue with WHMCS, the software we and many others use in the hosting industry, it seems a large number of customers have not received invoice notices. What we have observed is that the system generates the invoice automatically, as it should, but fails to complete the next step in automation which is to dispatch the invoice as an ...
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