Update to crypto gateway

23rd February 2025

Crypto payments were previously processed through "IncogPay", our self-hosted BTCPayServer installation. While we still use BTCPayServer for the in-house processing of crypto payments, we're now doing so via a new domain and with a new invoice button. Nothing has actually really changed, other than how the button appears on the invoice and the ...

US WEST (Liberty Lake, Washington) - Network Issue

30th September 2023

We're aware of an issue in our US-West (Liberty Lake, Washington) location and are reviewing things now.

EDIT: Resolved.

Invoicing issues

25th August 2023

Because of an issue with WHMCS, the software we and many others use in the hosting industry, it seems a large number of customers have not received invoice notices. What we have observed is that the system generates the invoice automatically, as it should, but fails to complete the next step in automation which is to dispatch the invoice as an ...

Delayed helpdesk responses

24th December 2022

In the last week we have experienced tremendous staff illness which has caused increased delays in support queues, which were then followed by a strong winter storms and dangerously low temperatures making it difficult to work from home. There is a large backlog of requests and we are processing things as able. Today is Christmas Eve, tomorrow is ...

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Update to crypto gateway

US WEST (Liberty Lake, Washington) - Network Issue

Invoicing issues

Delayed helpdesk responses

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Update to crypto gateway

US WEST (Liberty Lake, Washington) - Network Issue

Invoicing issues

Delayed helpdesk responses

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