Some customers may have received multiple (2 or 3) invoice or other payment related notices back to back in a short amount of time.
We had recently upgraded our portal to a newer version which resulted in a compatibility issue with an older payment module that is still in use. This caused some automated tasks that run once daily, like invoice generation and creation, to fail.
After discovering this and fixing this ourselves, we had to initiate a manual run of some otherwise usually automated tasks to check, fix and confirm. Each manual run would have triggered invoice related automation.
Anyhow, sorry for the alarm and/or confusion. The notices are correct, they just weren't sent at their usual scheduled time and aren't usually done in multiples. Issue fixed, at least.
-IncogNET
Wednesday, September 2, 2026
